Shipping and Delivery - Siama

Shipping and Delivery Policy:

Service Area: Siama will provide its services within a specific geographic area, which will be defined based on demand, logistics, and operational feasibility.
Service Hours: Siama will operate from Monday to Sunday, from 10:00 AM to 9:00 PM.
Service Schedule: Customers can book appointments online or by phone at least 24 hours in advance. Siama will provide a 1-hour time window for each appointment.
Product Shipping: Siama will ship beauty products to customer's homes or offices as part of its services.
Delivery Logistics: Siama will use a fleet of vehicles equipped with GPS tracking systems to ensure efficient and timely delivery.
Service Professionals: Siama will employ experienced and trained professionals who are responsible for delivering services and products.

Booking Confirmation: Once a customer books an appointment online or by phone, Siama will send a confirmation email with the appointment details.
Pre-Appointment Preparation: Siama's service professionals will arrive at the customer's location at least 15 minutes prior to the scheduled appointment time to prepare for the service.
Service Delivery: The service professional will deliver the scheduled service and product(s) to the customer's location.
Product Handover: The service professional will hand over the product(s) to the customer after completing the service.
Feedback Collection: Siama will collect feedback from customers after each service to ensure quality standards are met and identify areas for improvement.

Traffic Congestion: Siama will use real-time traffic updates to plan routes and avoid congested areas.
Weather Conditions: Siama will have a backup plan in place for adverse weather conditions (e.g., rain, extreme temperatures).
Customer No-Shows: Siama will implement a no-show policy with penalties for repeated occurrences.
Product Damage: Siama will use sturdy packaging materials and insurance coverage to protect products during shipping.