Shipping and Delivery - Siama

Shipping and Delivery Policy:

  • Service Area: Siama will provide its services within a specific geographic area, which will be defined based on demand, logistics, and operational feasibility.
  • Service Hours: Siama will operate from Monday to Sunday, from 10:00 AM to 9:00 PM.
  • Service Schedule: Customers can book appointments online or by phone at least 24 hours in advance. Siama will provide a 1-hour time window for each appointment.
  • Product Shipping: Siama will ship beauty products to customer's homes or offices as part of its services.
  • Delivery Logistics: Siama will use a fleet of vehicles equipped with GPS tracking systems to ensure efficient and timely delivery.
  • Service Professionals: Siama will employ experienced and trained professionals who are responsible for delivering services and products.

Shipping and Delivery Process:

  • Booking Confirmation: Once a customer books an appointment online or by phone, Siama will send a confirmation email with the appointment details.
  • Pre-Appointment Preparation: Siama's service professionals will arrive at the customer's location at least 15 minutes prior to the scheduled appointment time to prepare for the service.
  • Service Delivery: The service professional will deliver the scheduled service and product(s) to the customer's location.
  • Product Handover: The service professional will hand over the product(s) to the customer after completing the service.
  • Feedback Collection: Siama will collect feedback from customers after each service to ensure quality standards are met and identify areas for improvement.

Challenges and Mitigation Strategies:

  • Traffic Congestion: Siama will use real-time traffic updates to plan routes and avoid congested areas.
  • Weather Conditions: Siama will have a backup plan in place for adverse weather conditions (e.g., rain, extreme temperatures).
  • Customer No-Shows: Siama will implement a no-show policy with penalties for repeated occurrences.
  • Product Damage: Siama will use sturdy packaging materials and insurance coverage to protect products during shipping.